v Fair, Wear and Tear - Short Term Car Lease & Long Term Car Rental Offers
 

FREQUENTLY ASKED QUESTIONS

Fair, Wear and Tear

Short Term Car Leasing available on Flexilease or Fixed Contracts

As this is a short term product, the standard Fear Wear and Tear policies do not apply and the vehicle has to be in near perfect condition when the vehicle is returned. Occasionaly we may waiver charges for very small surface scratches but charges will be levied on damage to alloy wheels and tyre walls, large scratches and dints and of course missing items.

Should you decide to repair the vehicle before it is returned, we must insist on you using a manfacturer approved bodyshop for any repairs undertaken.

Short Term Car Leasing Ltd t/a Cocoon Vehicles Ltd (06113683) is authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

 

For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr