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Why have I been charged an administration fee?

Frequently Asked Questions

Why have I been charged an administration fee?

Usually fines, PCN, Parking Tickets, Bounced Direct Debits and other notices will incur a charge. This is due to the cost involved in processing these charges and where nessecary making a representation.

With Parking Tickets, PCN’s, fines and speeding notices. Your details will be passed on to the relevant authorities and we will make an administration charge in all circumstances, should these be made in error by the parking company or if it is disputed. We also get charged an administration fee by the owners of the vehicle. The amount payable is specified on the contracts. Payments for the administration charges will be taken by Direct Debit or Credit Card authority form, within 14 days of the date on the invoice.

On congestion charges, the full amount will be deducted from your account as we have to pay these straight away to the authorities. Should you get an influx of congestion charges in a short space of time, we may consider adding you to Autopay, which whill reduce the charge considerably and we will apply an administration charge each time you pass through the zone.

If you wish to dispute any parking fines etc. you will have to take this up with the relevant company or authority, however, you will still be required to repay any costs incurred by ourselves regardless of any disputes you may have.

We charge a Direct Debit fee on each bounced Direct Debit and Late Payment, if you cancel the Direct Debit and we need to reinstate it, there will also be an additional charge. Charges can be found within the contracts.

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