v Why have I been charged an administration fee? - Short Term Car Lease & Long Term Car Rental Offers
 

FREQUENTLY ASKED QUESTIONS

Why have I been charged an administration fee?

Short Term Car Leasing available on Flexilease or Fixed Contracts

Usually fines, PCN, Parking Tickets, Bounced Direct Debits and other notices will incur a charge. This is due to the cost involved in processing these charges and where nessecary making a representation.

With Parking Tickets, PCN’s, fines and speeding notices. Your details will be passed on to the relevant authorities and we will make an administration charge in all circumstances, should these be made in error by the parking company or if it is disputed. We also get charged an administration fee by the owners of the vehicle. The amount payable is specified on the contracts. Payments for the administration charges will be taken by Direct Debit or Credit Card authority form, within 14 days of the date on the invoice.

On congestion charges, the full amount will be deducted from your account as we have to pay these straight away to the authorities. Should you get an influx of congestion charges in a short space of time, we may consider adding you to Autopay, which whill reduce the charge considerably and we will apply an administration charge each time you pass through the zone.

If you wish to dispute any parking fines etc. you will have to take this up with the relevant company or authority, however, you will still be required to repay any costs incurred by ourselves regardless of any disputes you may have.

We charge a Direct Debit fee on each bounced Direct Debit and Late Payment, if you cancel the Direct Debit and we need to reinstate it, there will also be an additional charge. Charges can be found within the contracts.

Short Term Car Leasing Ltd t/a Cocoon Vehicles Ltd (06113683) is authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

 

For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr