v How do I pay my initial payment? - Short Term Car Lease & Long Term Car Rental Offers
 

FREQUENTLY ASKED QUESTIONS

How do I pay my initial payment?

Short Term Car Leasing available on Flexilease or Fixed Contracts

We accept payment by most major credit cards and debit cards including American Express. We also accept BACS and CHAPS payments. There are charges for Credit Card payments at the following rates:

Mastercard Credit Cards/Charge Cards/Corporate Cards: 2.5% of the transaction
Visa Credit Cards/Charge Cards/Corporate Cards: 2.5% of the transaction
American Express Credit Cards/Charge Cards/Corporate Cards: 1.9% of the transaction
Mastercard Debit Cards: Free of Charge
Visa Debit Cards: Free of Charge

We do not accept cheques or cash payments.

Monthly/4 Weekly Rental payments must be made by Direct Debit.

Upon ordering the vehicle and payment or deposit is received for the chosen vehicle. We will email you to confirm and send across an order form. Once insurance has been received contracts are usually sent out. We will then confirm delivery of the vehicle. Once and order is confirmed, a cancellation fee/agency fee will apply. This is clearly shown on the bottom of the order form.

Short Term Car Leasing Ltd t/a Cocoon Vehicles Ltd (06113683) is authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

 

For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr