Customer Service

Customer Service

Here at Short Term Car Leasing Ltd, we aim to provide our customers with the best possible service. With honest advice before you choose your car, backup whilst your in one of our Short Term Cars or Vans and even communication after you’ve sent your car back or swapped vehicles!

And things are improving all of the time, with the help of our custom built CRM system and web/sms integration to keep our customers up to date and on the road.

Before getting a car…

We have a wide range of vehicles on Short Term Car Leasing but what maybe right for one customer, may not fit another’s needs. This is where our team come in. Whether your an individual who just needs a temporary car until your new long term or permanent car is delivered (which we can also help with!), or you could be an employee who has recently opted out of the company car scheme and is taking a car allowance or even a company who needs to trial a member of staff for a few months, but doesn’t want to commit to anything long term just yet! We can help!
If you are not sure what you are looking for, then give us a call and we can go through all of the options with you! And we don’t charge, but we would prefer it if you took a vehicle from us!

During the Leasing Period…

Our Hire Agreements are there to help both parties, but especially our customers to stay mobile. Our team are on hand to answer any questions you may have during the contract. Whether it be about payments, servicing or maybe after your 3 month period, you want to swap the vehicle for something else! Its not a problem, that’s what we are here for.

After the Vehicle Has Gone Back…

We’d prefer it if it didn’t get to this stage, as Short Term Car Leasing Ltd also has its sister company Cocoon Vehicles Ltd who can provide you with a long term lease or help you purchase your next New or Nearly New vehicle, but sometimes it is time to hand the keys back. But we will still stay in touch and our staff may phone just to say Hello every now and then. Or if you’d prefer us not to, its not a problem.

Get in Touch…

You can call, email, fax, SMS, Twitter, Facebook or even Skype our staff, whichever way you’d prefer. If you really wanted to you can meet us at our Head Office in Derby, or our small but perfectly formed office in London. Not a problem.

Tel. 0330 330 9425
Fax. 0845 226 7750
Email. [email protected]

Or click on the Twitter or Facebook links on the bottom of our website or above.

Short Term Car Leasing Ltd t/a Cocoon Vehicles Ltd (06113683) is authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

 

For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr