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New Office Opening Hours for 2020

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Short Term Car Leasing - 2020 Opening Hours
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New Office Opening Hours for 2020

From the 6th January 2020, we will be operating new office hours for Short Term Car Leasing Ltd and these will be as follows:

  • Monday – 9.00 – 16.30
  • Tuesday – 9.00 – 16.30
  • Wednesday – 9.00 – 16.30
  • Thursday – 9.00 – 16.30
  • Friday – 9.00 – 16.00
  • Saturday/Sunday – Closed

Our telephone lines will operate an out of hours service which will allow access to breakdown assistance and an answering service operated by Answer4U.

For more information, please do not hesitate in getting in touch but we have provided a list of FAQ’s should you need these.

I require breakdown assistance, what do I do?

If you require breakdown assistance, then you can still call the number of 0330 330 9425 and select the breakdown assistance menu. Alternatively, we provide a booklet and a card in the vehicle with the relevant breakdown assistance telephone number.

Do you open at the weekend?

No, unfortunaltey we do not open at the weekend as demand for short term car leases is low. All enquiries will be answered within working hours but you are more than welcome to use the answering service or send a message by the website.

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Short Term Car Leasing Ltd t/a Cocoon Vehicles Ltd (06113683) is authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations.

If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

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