FREQUENTLY ASKED QUESTIONS

What is “Non-status” leasing?

Non-Status Leasing simply means that each proposal form received is dealt with on a case by case basis and not just purely credit checked through creditsafe and Experian. Our underwriters are fantastic at looking at each individual or company applicati ...
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Is the P11d value different to the On The Road (OTR) price?

When you buy a brand new car, depending on the make and model, you generally see the On The Road price displayed. Most people will barter for a better price and you could be hundreds, if not thousands of pounds better off. However the P11d price is off ...
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Do I need to pay company car tax?

If the Short Term Lease vehicle is going through your company, you maybe liable for Company Car Tax or Benefit in Kind (BIK). The rate of tax is dependant on the vehicles cost and CO2 levels, so the rate of BIK is determined as a different percentage. ...
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What is the cheapest short term car?

The cost of short term car leasing is dependant on the vehicle you need and the mileage you want. Other factors include whether you want a fixed contract or you want it to remain flexible. Generally the Supermini's such as the Fiat 500 and the Toyota A ...
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Can I lease a short term car through my business?

Yes, we accept both Limited and Public companies every day for credit lines to use on Short Term Lease vehicles. We also have access to a range of long term funders for 24, 36 and 48 month contracts. To set up a credit line, we will ask for a Proposal ...
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Can I apply for a credit line?

You can apply for a credit line to take vehicles off [sc name="COMPANY"], the process is pretty straight forwards. You can request a Coporate Business Proposal form from a member of our team or you can download it directly from our website. Complete th ...
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How do I qualify for a short term business vehicle lease?

If you are a Sole Trader, Partnership, Limited Company or Public Company then there are a few items you will need to send us. First of all, we ask all companies to comoplete a corporate proposal form, this allows us to go on to Creditsafe, Experian and ...
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How do I lease a short term vehicle?

If proceeding with a Short Term Vehicle is for you or your business, our process is pretty easy and straight forward. Firstly you need to decide wheter or not you want a Fixed contract or a Flexi Contract, with the latter you simply need to take the ve ...
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How does car leasing work?

Car leasing is very big in America, you basically rent the car for a period of time, usually 24, 26 and 48 months. In the UK this can be called a lease, and operating lease or contract hire. Here at Short Term Leasing Ltd, we offer vehicles on Short Te ...
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My vehicle requires a service, what do I need to do?

If you have a maintenance contract then please give the office a call on [scname="tel"] to get this booked in with your dealer. If your vehicle has not got a maintenance contract all you need to do is get it booked in with your local dealership, the best ...
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Do I need special insurance for a Short Term Vehicle?

So long as you tell your insurance company that the vehicle is leased and that you are not the legal owner of the vehicle, this will be ok with the insurance company. Whilst there are companies in the market place offering Short Term Insurance, we recomme ...
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Do I need to pay a refundable deposit on a short term vehicle?

Depends on the type of contract you are on, either SHort Term Fixed or Short Term Flexible, the type of company you are and of course your credit score. Our underwriting team will inform you of this as part of their credit checking process if a deposit is ...
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What happens at the end of the contract?

At the end of the contract, we will arrange a day or time for you to bring your car back, as an option we can collect the vehicle for a reasonable fee. When the car is returned we carry out a Vehicle Condition Report, this goes over the vehicle noting any ...
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I’m looking for a lease car with no deposit, can you help?

Depends on your circumstances, however all Short Term Fixed vehicles has Initial Payments and all of the SHort Term Flexible vehicles have initial payments made up of rentals, refundable deposits and administration charges. Please give us a call to discus ...
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Do you have a short term vehicle availability list?

The majority of the Short Term Fixed contracts are vehicles that are physically available, however when we order these from the supplier they can be 1-8 weeks away, sometimes more if they are factory orders. Short Term Flexible vehicles maybe in stock how ...
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Can I use my Short Term Vehicle on track days?

No, none of our vehicles can be used on track days. We inspect all of our cars on the return for visible signs that the car has been driven hard and additional charges may apply. ...
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How long is the minimum term on flexible vehicle leasing?

There is no minimum term as such on Short Term Flexible Contracts however, the price can differ depending on how long you take the vehicle for. Our usual minimum hire to get the best price is 90 days, should you take the vehicle for less a hirer rental ch ...
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Do you offer car lease for bad credti?

Yes we do, however this is only on our Short Term Fixed and Short Term Flexible car and van leases. Terms and conditions may differ depending on the vehicle involved however we always try to be fair and give everyone a chance. ...
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Can you lease a car for a year?

Of course, we offer both Flexible and Fixed contracts that car either run for 12 months or on a flexible term up to and over 12 months. Take a look at our website on both the Short Term Fixed Contracts and the Short Term Flexible Contracts for more inform ...
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Can I have a short term vehicle without a credit check?

The short answer is no, we must carry out credit checks on all individuals and/or businesses. However, should you have adverse credit, you are non-status or a new business start up then please let us know from the outset. We have been helping people who f ...
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Do you require a credit check?

We carry out various checks on everyone who applies for a vehicle on Short Term Fixed or Flexible, however even if you are non-status or a new business start up, we can help and have been helping various companies and individuals since 2007. We tend to ca ...
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What is a cross company guarantee?

A cross company guarantee is usually when a group of companies is involved or if the company who is applying for the credit has a parent company with a strong credit rating. Our underwriters may ask for this should the credit rating not meet the required ...
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What is a Directors Guarantee?

A Directors Guarantee imdemnifies us against any rentals or charges should the company you are guaranteeing fail or go into liquidation. It is vitality important that you understand the risks when signing one of these, we suggest getting legal advice befo ...
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What is a “Form of Indemnity”?

The Form of Imdemnity covers both parties and ensures you follows the guidelines when it comes to people driving the vehicles and the insurance. You will be agreeing to only let people authorised to drive the vehicle, that they are insured and that they h ...
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Why have I been charged an administration fee?

Usually fines, PCN, Parking Tickets, Bounced Direct Debits and other notices will incur a charge. This is due to the cost involved in processing these charges and where nessecary making a representation. With Parking Tickets, PCN's, fines and speeding ...
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How do I pay my initial payment?

We accept payment by most major credit cards and debit cards including American Express. We also accept BACS and CHAPS payments. There are charges for Credit Card payments at the following rates: Mastercard Credit Cards/Charge Cards/Corporate Cards: 2. ...
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I’ve got a puncture, is it covered?

Whilst maintenance is generally included on flexi contracts but not fixed, accidental damage to tyres such as punctures are not covered. Please ensure you put like for like tyres on the vehicle, so you do not get charged for replacements at the end of the ...
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I’ve damaged by my vehicle, where should I get it repaired?

Its not an issue, the first thing we ask is for you to give us a call. Then we recommend only to use manufacturers approved bodyshops. Should the vehicle not be repaired by a recommended bodyshop, you will be liable for any rectification work that is char ...
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Can I add the short term vehicle to my fleet policy?

Of course, this isn't an issue. So long as the vehicle is covered by a fully comprehensive insurance policy. The vehicle is the customer's responsibility throughout the term of the contract. ...
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How many people can I have on my insurance?

As you will be providing the insurance for the Fixed or Flexible short term lease, you can put as many people on the insurance as you want. However, you the customer will be responsible for any issues with the people named on the policy and where the vehi ...
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Can I take the short term lease car abroad?

EU travel is permitted in Short Term Fixed and Short Term Flexible vehicles, however you will need an "on hire" certificate prior to your departure. Without this your vehicle maybe impounded abroad. Customers are also responsible for their own insurance, ...
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Does the vehicle include breakdown assistance?

All vehicles are covered by the manufacturers breakdown assistance programme. On Flexible cars, you may have the vehicle outside of these parameters in which case you may need to cover the vehicle yourself. Please ensure when taking the vehicles abroad ...
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How much is the delivery of the vehicle?

If you take one of our fixed contracts, then delivery of the vehicle is free of charge to any address in England and Wales. We can deliver to Scotland but an additional charge may apply. On flexible contracts delivery is charged depending on the locati ...
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What is the difference between fixed and flexible short term leasing?

The two types of contracts we offer are Fixed and Flexible, please see the differences below: Short Term Fixed Contracts Usually for periods between 6 months and 18 months on cars and vans. These are for set periods and have penalty charges should you w ...
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I’m Non-Status can I apply?

Of course, we have been helping Non-status individuals and businesses since the start andd are willing to look at all circumstances. Please call us for more information. ...
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I’m a new start business can I apply?

Of course you can apply, we have been helping New Start Businesses for years and can help provide them with Short Term Cars or Vans to help keep your business on the road. Give us a call to discuss this further. ...
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Fair, Wear and Tear

As this is a short term product, the standard Fear Wear and Tear policies do not apply and the vehicle has to be in near perfect condition when the vehicle is returned. Occasionaly we may waiver charges for very small surface scratches but charges will be ...
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Can I reduce the mileage on my short term vehicle during the contract?

Unfortunately you can't reduce the mileage on the short term contract whilst within a contract, but you can increase it if needed. ...
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Why are the Excess Mileage Charges so high?

Because this is a short term leasing product, the amount of money we lose on each vehicle from registration to selling the vehicle on is higher. So the manufacturers and suppliers give us strict mileages to adhere to, with very high excess mileage charges ...
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Can I choose when my Direct Debit comes out?

We use a company called Eazipay for all of our Direct Debit extractions, as with all Direct Debits we give you an approximate date of extraction but can be around the date we have given you. On monthly Direct Debits, you can choose between the 1st, 15t ...
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Does my short term vehicle include maintenance?

Depending on wheter you choose a flexi lease or a Short Term Fixed Contract will depend on the maintenance programme. On Flexi leases, the majority of the vehicles do come with maintenance. This isn't usually broken up on the invoice into maintenance a ...
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My circumstances have changed and I now need to amend the agreed mileage part way through a contract. Can I do this?

Of course, but it is always best to contact us sooner than later. As during the contract we can negoticiate a better deal, than leaving it until the end of the contract. Excess mileage charges are usually higher on a Short Term Lease vehicle. Sometimes we ...
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Can I specify options on the vehicles?

Due to the way our suppliers bulk purchase there vehicles, it isn't possible to request options. Although every now and then a few of the vehicles do come through with higher specification or options not usually found on a particular model. We cannot guar ...
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What happens if the car is accident damaged, to the point of being written off by the insurance company? Am I liable for any shortfall in value?

Your insurance company usually negotiates with the supplier or leasing company directly. Different companies have varying policies. However, you maybe liable for any value between the insurance payout, the finance and/or the vehicle value. Rentals are ...
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How will my payments be collected?

All payments made must be collected by Direct Debit, unless agreed in writing before the contract starts. Large companies who meet the strict criteria maybe eligible for BACS payments although an administration charge maybe levied. Should you be Non-st ...
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Can I put a personal number plate on the car?

We offer 2 types of contracts, fixed and flexible. On certain vehicles on flexi leases, private plates may be transferred on to the vehicle. However there is an administration charge to add this and to remove it at the end of the contract. Short Term Leas ...
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Does my short term lease rental include insurance?

Vehicles advertised on our website do not include insurance. We can however provide you with a written quotation for vehicles that do include insurance, but these can cost considerably more than the price advertised and you are not guaranteed to get a par ...
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What is the initial payment/deposit?

The Short Term Vehicles are broken up into 2 categories; Fixed and Flexible. Depending on the tariff you go on will depend how the initial payment and/or deposit is made up. But here are the general rules: Flexible Short Term Contracts: Due to the way w ...
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Will my new short term lease vehicle come with a warranty?

Yes, all of our short term leased cars and vans come with the standard manufacturers warranty. However, due to the nature of the product a courtesy vehicle is not guaranteed when the vehicle is in a dealership for warranty work. ...
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Who will supply my short term leased vehicle?

We have a number of Short Term Leasing vehicle suppliers that we use which offer various makes and models. Depending whether you go for a fixed or flexible short term lease, will decde where your vehicle comes from. Generally the fixed term contracts a ...
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Short Term Leasing Ltd t/a Cocoon Vehicles Ltd (06113683) is authorised and regulated by the Financial Conduct Authority (711074). We act as a credit broker not a lender. We can introduce you to a limited number of lenders who may be able to offer you finance facilities for your purchase. We will only introduce you to these lenders. We may receive a commission payment from the finance provider if you decide to enter into an agreement with them. You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process. You can also find information about referring a complaint to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk

 

For complaints information when a transaction is completed online, please access the Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr